House Rules & Rental Terms and Conditions to Note: ** For 3rd party channel bookings (Airbnb) prior to May 1, 2024: Please be sure to take note of the House Rules section labeled: "Lodging Taxes and Rates" for Depoe Bay bookings on Airbnb. All guests staying at a Portoro home/property are required to sign a rental agreement and complete identity registration. Please pay close attention to following the house rules. Non compliance could result in sizable fines. After a booking is confirmed, rental agreement will be emailed to the guest for e-signature. Check-in instructions are emailed 14 days before arrival date (keyless entry). Any questions regarding reservations will be sent by Inquiry prior to booking or it is assumed you have accepted ALL of the House Rules including those provided below and agree to complete the required e-signature rental contract agreement within 48 hours of your confirmed booking request, (or prior to check-in time of 4:00pm on your arrival date should stay be less than 48 hours to arrival). Proceeding with your booking request is your agreement that you have read and agree to all House Rules & Rental Terms and Conditions to Note below: Rental E-Sign Agreement: Required e-signature rental contract agreement will be sent by email and must be completed within 48 hours to proceed with your booking defining Blue Pacific Vacation Rentals by Portoro guest agreed to reservation terms and conditions and rental policies after booking availability has been confirmed in Airbnb system. A phone call with a representative from Blue Pacific Vacation Rentals by Portoro may be required to confirm booking availability Booking Schedules: During some seasons, if your reservation dates leave/cause open nights that we cannot rent or less than the required minimum of the date range for the rental season (what we refer to as a "dead night" & we do not offer 1-night rentals), a representative will review the reservation and call you to address the issue before booking confirmation and issuing your e-signature rental agreement (not to a stay we have already finalized with you). We will offer to change your dates or move you to an alternate property, if available. If you are unable to accept the change you may request to cancel the reservation for a full refund by submitting a cancellation request (any partial refund will be overridden to a full refund). Saturday Arrivals and Departures: During some seasons, Saturday arrivals or departures requests are subject to scheduling approval/review in our Coast Properties and may not be available (peak and off-peak season), a representative will review the reservation and call you to address the issue before booking confirmation and issuing your e-signature rental agreement (not to a stay we have already finalized with you). We will offer to change your dates or move you to an alternate property, if available. If you are unable to accept the change you may request to cancel the reservation for a full refund by submitting a cancellation request (any partial refund will be overridden to a full refund). Same Day Arrival Booking Requests: We are typically unable to accommodate bookings made on the day of arrival. Should the system permit the booking, a reservation representative will review the reservation and call you to address the issue and a full refund will be offered due to the system issue/error. You may request to cancel the reservation for a full refund by submitting a cancellation request (any partial refund will be overridden to a full refund). -- If we are able to accommodate a "same day arrival" booking request, guest agrees the check-in time could be modified up to 6:00pm (PT) depending on availability. The reservation representative will advise guest on options available to them. Age Criteria: You must be at least 25 years of age to rent from Blue Pacific Vacation Rentals by Portoro and accept the House Rules and rental terms and conditions by elecronic rental agreement. You must be 25 years of age to accept and complete/sign the e-signature rental contract agreement. The rental contract may not be signed/accepted on behalf of underage guests as the agreement states you will be residing in the property. Children are welcome when traveling with a parent or guardian. Calendar and Rates Errors: At times computer system may not sync the calendars or nightly rates correctly due to a system error receiving the over the air data in their computer system. To assist our guests, we have provided our minimum night requirements by season. With your acceptance of the House Rules and rental terms and conditions, you agree that the written minimum nights apply and should a rates issue occur due to invalid computer system issues, we will offer to change your dates, adjust your rates, or move you to an alternate property, if available. If you are unable to accept the change you may request to cancel the reservation for a full refund by submitting a cancellation request (any partial refund will be overridden to a full refund). Holidays: Day of holiday arrivals/departures must be approved due to staff availability and office closure on the following holidays. Early check-in or late check-out requests are typically not available on these dates.: - Easter Sunday - Memorial Day - 4th of July - Labor Day - Thanksgiving Day - Christmas Eve (can be reviewed) & Christmas Day - New Years Eve (can be reviewed) & New Years Day Please send an inquiry prior to booking or alternate date options will be sent. If you are unable to accept the change you may request to cancel the reservation for a full refund by submitting a cancellation request (any partial refund will be overridden to a full refund). Weather/Travel: Guest booking in seasons when weather conditions may affect their decision to travel understand they are choosing to do so in full knowledge of the season and agree that last minute requests to cancel or attempts to change stay/reservation dates in these seasons are not honored and no refund or reimbursement applies. Blue Pacific Vacation Rentals by Portoro encourages guests to consider available 3rd party travel insurance options for their stays if this is a concern. Occupancy: The allowed number of guests or Occupancy is specifically limited to the maximum number of people designated for that particular property and anyone in the property at any time during your stay (24-hours/day) and includes any children 24 months and older (not just sleeping there, includes temporary guests). Information on occupancy limits for a particular unit may be viewed on the Blue Pacific Vacation Rentals by Portoro and 3rd party channel site listings (ie, Airbnb, VRBO, etc). Blue Pacific Vacation Rentals by Portoro does not allow “group rentals” in any Blue Pacific Vacation Rentals by Portoro properties, where more than 1 property is being rented; regardless if the property is managed by Blue Pacific Vacation Rentals by Portoro, if the group total size exceeds the maximum occupancy of the largest Blue Pacific Vacation Rentals by Portoro property rented. Pets/Animals: Azul Jewel is a no animal home and strictly prohibits any animals on the premises. No animals are allowed on premises. Guest acknowledges BPVR is not responsible for any issues or disputes with this posted policy regardless of any paperwork provided/filed or any other policies provided by the Guest. Absolutely no animals of any kind are allowed in the home, kept in vehicles, on back patio decks, in any common areas, or on the premises at any time. Any guests found with an animal on the premises, will be required to vacate without refund and will be subject to fines. Smoking/Vaping: This is a Non-Smoking/Vaping property. Smoking/vaping of any kind on the premises, is strictly prohibited. Smoking/Vaping is not permitted in the home, on back patio decks, and/or in any common areas at any time. Anyone caught smoking/vaping on the premises, will be subject to fines. Housekeeping: The home will be professionally cleaned prior to arrival and after guest departure. Guests shall leave premises in clean, undamaged condition, similar to the way they found it. The cleaning fee covers laundry, sanitization, and cleaning associated with “normal” use – Departure Procedures: Guest agrees to limited departure procedures for removal of all trash and/or recycles to onsite dumpster, starting the dishwasher, and if the property has an in-unit washing machine to start a load of towels. Guest agrees to fee if list is incomplete on departure. -- Please read the details in your check-in information prior to arrival regarding "Starter Items" as a standard starter item set is provided for all stays. Equipment Failure: Although we cannot guarantee the operation of all appliances, utilities and equipment (e.g. Wi-Fi, pool equipment, hot tubs, kitchen appliances, televisions, etc.) our staff makes every reasonable effort to ensure that the equipment, utilities and appliances are in working order. Agents, authorized employees or repairmen may enter the premises for purposes connected with repair, care, or maintenance of the rental property. Any issue must be reported immediately with reasonable response time allowed for resolution. We will do our utmost to have any malfunction repaired in a timely manner. If Guest prevents staff access and/or declines assistance, or reports issue after departure, Guest agrees no compensation applies nor may any further action be taken by the Guest or 3rd party channel (ie, Airbnb, VRBO, etc). Blue Pacific Vacation Rentals by Portoro assumes no liability for unforeseeable malfunctions and does not offer refunds for equipment, utility or appliance failure outside the policies of the e-signature rental contract agreement. Complex HOA Amenities: Guests staying in The Village at North Pointe complex will have complimentary access to the HOA complex amenities including onsite pool and hot tub, game room / clubhouse, fitness center and DVD theater. Blue Pacific does not control the hours of operation nor availability to these amenities. While a rare closure can occur, closures are solely controlled by the complex HOA and will not be cause for compensation from Blue Pacific Vacation Rentals by Portoro. Parking: There is a two (2) vehicle limit in the complex parking areas. Any other vehicles may be parked on the street in front of the complex. Parking spaces are not assigned and available on a first come basis. Boats, campers, RV’s, etc. cannot be parked onsite. Insurance: It is strongly recommended that Guests purchase travel insurance because unforeseen and unexpected events can occur before you leave or when you are away from home. Specials: See listing for special details and availability. Specials are not retroactive and must be applied at time of booking. Dates booked cannot contain "dead nights" (See: Booking Schedules) or guest agrees to removal of any special agrees to changes by email or 3rd party channel site Alteration Request for adjusted rate. Midweek Specials apply only to stays Sunday-Wednesday nights (some Thursdays reviewed), and cannot contact Friday/Saturday nights or guest agrees to removal of any special and agrees to Alteration Request for adjusted rate. Bookings received on the day of special posting must be booked after special has posted, prior bookings will not receive special retroactively. Arrival/Departure Times: Check-in time will typically be 4pm, with an 11am Check-out time. The following high rental seasons may expect up to a 5pm check-in time: Spring Break, Summer, Holidays. This will allow our staff to ensure we are meeting all cleaning and property protocols. We will attempt to accommodate earlier arrivals and later departure times during our off-peak seasons where possible upon request. Late Checkout requests must be received prior to office closure the day before departure. – If computer system allows guest to “choose” their check-in time, the House Rules still apply; we cannot honor this 3rd party system computer feature nor can the 3rd party booking channels remove it. Assistance: -- Any guest issues or concerns must be reported during stay and not on or after departure. -- For on-site guests needing emergency assistance, the 24-hour Guest emergency services by phone. Lodging Taxes and Rates - Applies to Airbnb Guest Bookings Submitted on or before April 30, 2024: Depoe Bay Local/County Transient Lodging Tax (12%) will be applied to the reservation AFTER the reservation has been submitted/confirmed (original Airbnb quote only includes 1.5% State tax). Guest agrees Local/County taxes will be due 12 days or less prior to arrival or when reservation is paid in full. Taxes are requested as an Airbnb “Money Request” through the Airbnb Resolution Center emailed to the guest. All taxes, rates and fees are subject to change. Follow the Airbnb emailed link to complete your tax payment – Check-in details cannot be activated until taxes have been remitted. - Bookings received on or after May 1, 2024 all taxes have been included in original quote at booking.